Privacy Policy

Scope and Who We Are

Welcome to BrownMind! This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and use our services. BrownMind is based in Jaipur, Rajasthan, India. For privacy questions you can contact us at care@brownmind.com. This policy applies to the BrownMind website and our direct communications with prospects and clients.

Information We Collect

We may collect the following types of information:

• Contact Information: name, email address, phone number, company name, and inquiry details when you contact us, book a call, or request information.
• Usage and Security Data: IP address, browser type, device information, referrer, and pages visited, collected through server logs, analytics, security tooling, and anti-abuse services.
• Client and Project Data: business information, documents, connected-system data, workflow rules, credentials, and other data that clients choose to provide for a project.
• Data from Other Sources: we may receive project-related personal data from your employer, teammates, connected systems, uploads, or integrations that you or your organization authorize.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

How and Why We Use Your Information

We use the collected information to:

• Respond to inquiries, schedule calls, and manage leads.
• Provide, secure, support, and improve our services.
• Communicate with you about inquiries, support, contracts, or service delivery.
• Analyze website performance and enhance user experience.
• Comply with legal obligations and protect against fraud.
• Send marketing or product updates where permitted by law or where you have requested them.

Depending on the context, our legal basis for processing may include consent, taking steps prior to entering into a contract, performing a contract, our legitimate interests in operating and securing the business, and compliance with legal obligations.

Controller and Processor Roles

BrownMind does not act in the same role for every processing activity:

• For website analytics, contact-form submissions, sales conversations, and direct marketing, BrownMind generally acts as the controller and decides why and how the data is used.
• For many client project workflows, BrownMind may act as a processor or service provider and process data on the client's documented instructions.
• Where a client is the controller, that client remains responsible for notices, lawful basis, consents, data-subject request handling, and deciding what data should be processed, unless a signed agreement says otherwise.

Sharing and Third-Party Services

We may share your information with trusted third-party services, including:

• Cloud Hosting & Security: our website is hosted on Cloudflare Pages. Cloudflare may process connection data (IP address, browser type) for security, performance, and DDoS protection.
• Bot Protection: our contact form uses Cloudflare Turnstile, which processes browser signals to verify you are a real visitor. No traditional CAPTCHA cookies are stored.
• Form Data Storage: information submitted through our contact form is stored in Notion, a third-party workspace tool, for internal use only.
• Scheduling: if you book time with us, Cal.com may process your scheduling details under its own terms and privacy practices.
• Analytics: we use Google Analytics (loaded via Cloudflare Zaraz) to understand website traffic and improve our services. This may collect anonymized usage data such as pages visited, session duration, and approximate location.
• Image Delivery: we use ImageKit for optimized image delivery, which may process standard request data.
• Project Vendors: for client work, we may use additional cloud, communications, analytics, model, database, and integration vendors that are necessary to provide the agreed services.

We may also disclose information where reasonably necessary to comply with law, enforce agreements, prevent fraud or abuse, or protect rights, safety, and security.

Retention and International Transfers

• Inquiry and lead information is generally retained for up to 24 months after the last meaningful interaction, unless we need it longer for legal, dispute, or recordkeeping reasons.
• Client-contract, billing, and related records may be retained for longer periods where needed for tax, accounting, security, or legal compliance.
• Project data is retained according to the relevant client agreement, the client's instructions, and our legitimate legal and operational needs.
• Because we use cloud and software providers, personal information may be processed in countries other than your own. Where required, we use contractual, technical, and organizational safeguards that are intended to protect transferred data.

Security and Automated Processing

• We use reasonable technical and organizational safeguards to protect personal information, but no system is completely secure.
• Our contact form uses Cloudflare Turnstile to help detect bots and abuse.
• BrownMind does not use solely automated decision-making about website visitors that produces legal or similarly significant effects.
• Client projects may automate actions, messaging, routing, or recommendations on a client's instructions. Clients remain responsible for deciding whether such automation is appropriate for their use case and what oversight is required.

Your Rights and Choices

• You can request access to, correction of, or deletion of personal data that we control, subject to legal exceptions.
• You can opt out of marketing emails at any time.
• Where applicable, you may also have rights to object, restrict processing, request portability, or withdraw consent.
• If you are covered by applicable privacy law, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Cookies and Analytics

• We use cookies and similar technologies to support site functionality, security, and analytics.
• You can control cookies through your browser settings and other privacy controls available on your device or browser.

Changes and Contact Us

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page.

For any privacy-related questions, contact us at: